Privacy Policy
How LinearQS handles your personal information with care, clarity, and accountability.
1. Introduction
This Privacy Policy explains how LinearQS (âweâ, âourâ, âusâ) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our services. By using our website or any LinearQS platform, you agree to the practices described in this policy.
We are committed to respecting your privacy and handling your information in a transparent and secure manner, in line with applicable privacy laws and best practices.
2. Who We Are
LinearQS is an independent quantity surveying and cost consultancy based in Christchurch, New Zealand. We provide estimating, cost planning, contract administration, progress claims, digital tools, and related services for homeowners, builders, and businesses.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via our Contact Page.
3. What Information We Collect
We may collect the following categories of information:
3.1 Information You Provide Directly
- Contact details: name, email address, phone number, company name
- Project information: property details, project scope, budget, timelines
- Enquiry details: messages you send via forms, email, or other channels
- Account details: login credentials, preferences, and settings
- Billing details: invoicing information, payment references
- Vault data: stored documents, uploads, project files, notes
- WOF Checker data: property details, compliance information
- Affiliate system data: referral information, partner details
- AI Tools data: prompts, outputs, usage logs
3.2 Information Collected Automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent, navigation paths, referring URLs
- Approximate location: based on IP address (region/city level)
- Cookies and similar technologies: as described in our Cookies Policy
3.3 Information from Third Parties
- Service providers (e.g. analytics, hosting, security)
- Publicly available sources (e.g. property or company records)
- Referrals or professional networks
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide quotes or proposals
- Deliver quantity surveying and related professional services
- Operate LinearQS Vault, WOF Checker, Affiliate System, AI Tools, and future modules
- Manage projects, contracts, and client relationships
- Improve our website, services, and user experience
- Monitor website performance, security, and usage patterns
- Send important serviceârelated communications
- Comply with legal, regulatory, and professional obligations
5. Additional Privacy Statement for LinearQS Platforms
LinearQS operates multiple digital platforms including (but not limited to) the LinearQS Vault, WOF Checker, Affiliate System, AI Tools, Reno Estimator, and any future services we introduce. These platforms may store additional information such as:
- Uploaded documents, project files, and notes
- Compliance and inspection data
- Referral and affiliate tracking information
- AIâgenerated outputs, prompts, and usage logs
- Account activity, login history, and security events
All platform data is handled with the same level of care, security, and confidentiality described in this Privacy Policy. Any future LinearQS services will automatically fall under this policy unless otherwise stated.
6. Legal Bases for Processing
Where applicable privacy laws (such as GDPR) apply, we rely on one or more of the following legal bases to process your personal information:
- Contract: processing necessary to provide our services or respond to your requests.
- Legitimate interests: such as improving our services, managing our business, and preventing misuse.
- Consent: where you have explicitly agreed to specific processing (e.g. certain marketing activities).
- Legal obligation: where we must retain or share data to comply with applicable laws.
7. Analytics and ThirdâParty Tools
We may use thirdâparty analytics and service providers to help us understand website usage and improve our services, such as:
- Website analytics (e.g. Google Analytics or similar tools)
- Security and performance monitoring
- Hosting and infrastructure providers
- Platformâspecific analytics for LinearQS Vault, WOF Checker, Affiliate System, AI Tools, and future modules
These providers may process limited technical and usage data on our behalf, subject to appropriate safeguards and contractual terms.
8. Marketing Communications
We may occasionally send you updates about our services, insights, or relevant information if you have requested them or if we believe they are relevant to an existing professional relationship.
You can opt out of marketing communications at any time by following the instructions in the message or contacting us via our Contact Page.
9. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who support our operations (e.g. hosting, IT, analytics, email)
- Professional advisors (e.g. legal, accounting, insurance)
- Subconsultants or contractors involved in your project
- Authorities or regulators where required by law
- Platformâspecific partners for LinearQS Vault, WOF Checker, Affiliate System, AI Tools, and future services
We only share information where necessary, proportionate, and subject to appropriate safeguards.
10. International Data Transfers
Our website infrastructure and some thirdâparty services may be located in other countries. Where personal information is transferred internationally, we aim to ensure an adequate level of protection through measures such as secure hosting, reputable providers, and contractual safeguards where appropriate.
11. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including:
- Providing services and managing projects
- Maintaining business and financial records
- Complying with legal and regulatory requirements
- Handling disputes or enforcing agreements
- Operating LinearQS Vault, WOF Checker, Affiliate System, AI Tools, and future modules
When information is no longer required, we take reasonable steps to securely delete or anonymise it.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These may include:
- Secure hosting and server configurations
- Access controls and authentication
- Regular updates and security patches
- Backups and resilience measures
- Platformâspecific protections for Vault, WOF Checker, Affiliate System, and AI Tools
No method of transmission or storage is completely secure, but we strive to protect your information to a commercially reasonable standard.
13. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, such as:
- Access to the information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your information in certain circumstances
- Restriction or objection to certain types of processing
- Data portability (where applicable)
- Withdrawal of consent where processing is based on consent
To exercise any of these rights, please contact us via our Contact Page. We may need to verify your identity before responding to your request.
14. Childrenâs Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
15. Links to Other Websites
Our website may contain links to thirdâparty websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available on this page, and the âlast updatedâ date may be adjusted accordingly.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us via our Contact Page.